Results for - Many companies now are much easier to contact through social media networks, like Twitter and Facebook, if you have an issue you want to address. Do you think this is more beneficial to the customer?

628 voters participated in this survey

  • 1. Many companies now are much easier to contact through social media networks, like Twitter and Facebook, if you have an issue you want to address. Do you think this is more beneficial to the customer?
    Yes its often easier to get a message across as opposed to waiting a long time on the phone. Also these companies know that word of mouth can travel fast so the issue is resolved quickly. | 40.13% | 252 votes
    I don't think it makes much difference. These are corporations that are already successful enough and some of them don't care. | 30.89% | 194 votes
    I think it can go both ways but its certainly more helpful to the consumer than not. | 27.71% | 174 votes
    Other (please specify) | 1.27% | 8 votes

09/23/2012 Business 5 points 3

Comments

  • Sophia1957 profile photo
    Most do not care.They will just delete the comments!
    over 2 years
  • TSP1973 profile photo
    Depends on the company itself and how it Truly Values there customers. For Example, if it is At@t, then forget about it, they only care about bottom line dollar instead of what there customers think!
    over 2 years
  • MyIncomeHelper profile photo
    It's very helpful to be able to tweet or fb to get help or a quick answer instead of sometimes waiting days to a week for an email reply that doesn't even answer your question or solve your problem. I love companies that are active with social media this way.
    over 2 years