Results: Waiting on hold
1.
1.
How long do you wait on hold when calling a business? 10-15 minutes
62%
•
983 votes
20 -30 minutes
18%
•
282 votes
30 + minutes
8%
•
122 votes
N/A
16%
•
251 votes
2.
2.
Do you hold longer for a billing error? Yes
56%
•
894 votes
No
27%
•
433 votes
Not Applicable
16%
•
262 votes
3.
3.
Do you get frustrated, hang up and call back later? Yes
67%
•
1063 votes
No
21%
•
332 votes
Not Applicable
12%
•
194 votes
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