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Results: What is the most annoying / frustrating aspect about call-in customer service line?

Published on 09/28/2012
By: dyingfool
6
577
Living
QUESTIONS
GO to COMMENTS Comments
1.
1.
What is the most annoying / frustrating aspect about call-in customer service line?
Being placed on hold for a long time
35%
202 votes
Having to explain your issue over and over again as you get passed from one agent to another
27%
154 votes
Being forced to listen to long list of automated menu options before finding out how to reach a human being
20%
115 votes
The line suddenly cut off while you're placed on hold
7%
43 votes
Have never called the customer service line
2%
9 votes
None - I have time and patience
6%
33 votes
Other (please specify)
4%
21 votes
COMMENTS
Member polls