Results: Satisfaction Guaranteed, Or Your Money Back

British Columbia resident Salina Yu and her family spent a week in Cuba in March 2018 — but the vacation wasn't what they had expected. She was unhappy with the family's hotel room, her son had been bitten by insects and she had to be treated in hospital for a flare-up of her asthma. And not long after they returned, Yu received a full refund on her credit card for the $3,447 she'd spent on the all-inclusive vacation. She argued that was only fair, since the vacation was pretty disappointing. Those claims didn't fly with the Civil Resolution Tibunal (an online tribunal that hears small claims disputes for $5,000) who ordered Yu to repay the cost of the vacation plus about $230 in fees and interest to her booking company, TripLink.ca. Do you think customers should get a refund for vacations that they felt were "disappointing"?

Some travel companies have a weather guarantee - such as hurricane guarantee or severe weather guarantee. These guarantees will compensate you so that if all or part of your vacation is affected by hurricane or severe weather, you won't completely lose out. Have you ever booked a vacation that offers a "severe weather and/or hurricane guarantee"?

Satisfaction guaranteed or money refunded-- the 18th century businessman Josiah Wedgwood pioneered many of the marketing strategies used today, including the satisfaction-or-money-back guarantee on his pottery products, to send his products to rich clientele across Europe unsolicited. The money-back guarantee was also a major tool of early U.S. mail order sales pioneers in the United States such as Richard Sears and Powel Crosley Jr., and Canadian Timothy Eaton to win the confidence of consumers. Of course, with any money back guarantee, comes people taking advantage of those policies. Costco, who has one of the best return policies in retail, shared some of their strangest return stories. Have you heard about any of these?