Results: Uber To Start Banning Riders With Low Ratings
Published on 06/01/2019
If you misbehave repeatedly while getting a ride from Uber, you could get booted off the app.The company said that starting Wednesday, riders with a rating from drivers that's significantly below average could lose their ability to ride.
But before that happens they'll get tips on how to improve ratings by being polite, not leaving trash in vehicles and not asking the driver to violate the speed limit. Uber says they'll get several chances to improve their rating before getting the boot.
QUESTIONS
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Comments
1.
1.
Have you ever used Uber?
Yes
22%
695 votes
No
78%
2440 votes
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2.
If yes, do you know your rating as a passenger? Yes
7%
233 votes
No
19%
611 votes
Not Applicable
73%
2291 votes
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Uber says it will start deactivating riders with a history of low ratings, just as it does for drivers. The change will affect passengers in the U.S. and Canada, where riders will also have to opt in to the ride-hailing app's community guidelines or lose access to the service. Do you agree with this change? Yes
51%
1596 votes
No
13%
410 votes
Undecided
36%
1129 votes
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Uber implemented a similar quality control process in Brazil in 2018, followed by Australia and New Zealand. Riders in those countries were banned from the app for six months if they had a rating of 4 or lower. However, drivers can be booted off the app if they have a rating of lower than 4.6. Do you think the rating to be booted off Uber should be the same for both user and driver? Yes
48%
1493 votes
No
13%
419 votes
Undecided
39%
1223 votes
COMMENTS