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1. Self-checkout promises a quicker shopping trip, but unexpected alerts, scanning problems, and waiting for assistance can make it frustrating. When both options are available, how do you prefer to check out?

I usually choose self-checkout

I usually choose a cashier

I choose whichever has the shorter line

No preference

Not Applicable

2. Some retailers have been scaling back self-checkout or limiting it to smaller purchases, while others continue to embrace it. Do you think self-checkout should be limited to customers buying a small number of items?

Yes

No

Undecided

3. Do you think customers should receive a discount for using self-checkout?

Yes

No

Undecided

The Self-Checkout DivideThe Self-Checkout Divide