QUESTIONS
1.
1.
Have you ever used Instacart for grocery delivery?
Yes
10%
81 votes
Not Instacart but another outsourced grocery delivery
4%
32 votes
Not Instacart but a grocery store ran pickup/delivery
12%
97 votes
Other (please specify)
1%
9 votes
Not Applicable
73%
579 votes
2.
2.
In emails, Costco and Loblaws told Marketplace that while they set the prices, Instacart keeps all of the profit from pricing differences, in addition to the delivery and service fees.The extra fees are acknowledged in the Instacart app through a small pricing disclaimer, but customers have told Marketplace it can be easy to miss, and they don't know how much more they are paying for each item. What do you think of this? Select all that apply.
Instacart needs to make a profit so it's fine
7%
56 votes
They should at least be up front about the price difference
46%
363 votes
People should expect to pay more per item from a delivery system
16%
129 votes
They already charge service and delivery fees so shouldn't be allowed to charge more per item
46%
368 votes
Other (please specify)
5%
39 votes
They have a disclaimer so it's not Instacart's fault if people miss it
14%
108 votes
3.
3.
Currently, Instacart does not offer reduced delivery prices for those living with disabilities, but the company says it does offer a dedicated phone line for clients who have disabilities and need more assistance. Sylvain Charlebois, the senior director of the Agri-Food Analytics Lab at Dalhousie University and a professor studying food security, says that as the food delivery market continues to grow, companies like Instacart will have to look at making their services more accessible to those who have no choice but to order their food online. Charlebois thinks a reduction in fees for people with disabilities or mobility issues is long overdue. Do you agree with Charlebois?
Yes
61%
482 votes
No
14%
108 votes
Undecided
26%
204 votes
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