Tellwut Holiday Hours & FAQ 2022

Merry Christmas and Happy Holidays to our Tellwut members! We hope you all will have a fantastic holiday season! Due to the holidays, we will have limited support hours starting Dec 24. We will be processing orders over the holidays but with limited hours so please allow an extra few days for the orders to be processed.  Please read below to see our holiday hours and extra FAQ information in case we are unable to get to your email in a timely matter. As we will not be able to review/monitor all comments, we rely on our members to keep the comment section respectful and fun!

Support Hours (in EST) :

Saturday, Dec 24: Closed

Sunday, Dec 25: Closed

Monday, Dec 26: Closed

Tuesday Dec 27: Limited support hours

Wednesday Dec 28: 8 am-5 pm 

Thursday, Dec 29: 8 am-5 pm 

Friday, Dec 30: 8 am-5 pm

Monday, Jan 2: Closed

Tuesday, Jan 3: Back to usual hours

Orders:

Due to the limited support hours, we will be processing orders but they may take longer than usual. If you have a pending order between Dec 23- Jan 2, please allow an extra 2-3 business days for the order to be processed. If you have not received your processed order for any reason, you can still let us know and we can still get those issues resolved. 

Login issues:

If you are having any issues logging in, please use the Forgot Password link on the sign in page to reset the password. When you get the new password, please make sure to type it in correctly and do not copy and paste it as that can cause extra spaces and the password will not be accepted. Once you successfully log in, please go to Settings on the left hand side and update the password to whatever you would like.

Comments:

As mentioned above, since we have limited hours, we will not be able to regularly look into or monitor any comment sections. We are asking our members to remember the holiday spirit and keep the comment section respectful. Please feel free to disagree with others but we do not allow harrassing comments, insults, calling names, etc. Have fun answering surveys and leaving your opinion but please remember we are all human and the holidays can be hard enough for people--let's try to spread positivity!

Unsubscribe:

Members can unsubscribe two ways: by using the unsubscibe link in any Tellwut email or by logging in and unsubscribing in your settings section.