We’re making it easier to get help when you need it. Tellwut Support is now powered by Zendesk, a customer support platform that will help us keep questions organized, respond more efficiently and give members more ways to find answers.

A New Tellwut Help Center

When you need help, you can now visit the Tellwut Help Center, where you’ll find answers to many common questions about your account, surveys, points, rewards, Member Polls and other Tellwut features.

The Help Center is searchable, so before contacting Support, you can type in your question or browse the available topics to see if the answer is already there.

We’ll continue adding and updating articles based on the questions we receive from members.

How to Contact Tellwut Support

If you still need assistance after visiting the Help Center, simply click Contact Us at the top of the page.

From there, you can submit a support ticket with information about your issue. You’ll also be able to include screenshots, which can be especially helpful when reporting a survey problem, error message or other technical issue.

The more information you provide, the easier it is for our Support team to investigate and help you.

Keep Track of Your Support Requests

One of the biggest improvements is that members can now keep track of their support requests in one place.

After submitting a ticket, you can:

• Review your current and previous support requests
• See replies from the Tellwut Support team
• Add additional information to an existing ticket
• Upload screenshots or other details you may have forgotten to include
• Follow up on an issue without having to start a brand-new request

You’ll still receive our replies by email, but you’ll also have the option to view the conversation through the Help Center.

For example, if you contact us about a survey and later realize you forgot to include the Survey ID, you can simply open the existing ticket and add it there.

Getting Back to Tellwut

When you’re finished using the Help Center, you can easily return to Tellwut using the Tellwut logo or return link at the top of the page.

Our goal with this change is simple: to make getting help easier, keep conversations organized and give you more control over your support requests.

We know any new system can take a little getting used to, but we think these changes will make the Tellwut Support experience faster and more convenient for everyone.