Results: Many companies now are much easier to contact through social media networks, like Twitter and Facebook, if you have an issue you want to address. Do you think this is more beneficial to the customer?
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Many companies now are much easier to contact through social media networks, like Twitter and Facebook, if you have an issue you want to address. Do you think this is more beneficial to the customer? Yes its often easier to get a message across as opposed to waiting a long time on the phone. Also these companies know that word of mouth can travel fast so the issue is resolved quickly.
40%
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252 votes
I don't think it makes much difference. These are corporations that are already successful enough and some of them don't care.
31%
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194 votes
I think it can go both ways but its certainly more helpful to the consumer than not.
28%
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174 votes
Other (please specify)
1%
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8 votes
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