Results: Call Center Assistance - Can I help you?
1.
1.
Have you spoken with a call center representative in the last six months? Yes
34%
•
507 votes
No
66%
•
995 votes
2.
2.
Did they resolve your issue? Yes
65%
•
328 votes
Partially
21%
•
106 votes
No
14%
•
73 votes
3.
3.
How would you rate your call center experience? Excellent
27%
•
135 votes
Very good
30%
•
154 votes
Okay
27%
•
139 votes
Poor
8%
•
42 votes
Very poor
7%
•
37 votes
4.
4.
Did you experience any of the following issues during you conversation? | Big issue | Sort of an issue | Not an Issue | NA | |||||
|
Waited too long
|
32% (163) | 34% (173) | 30% (150) | 4% (21) | ||||
|
Couldn't understand what they were saying because of their accent
|
28% (140) | 28% (143) | 36% (184) | 8% (40) | ||||
|
Couldn't understand them as they were speaking too fast
|
18% (93) | 22% (110) | 51% (260) | 9% (44) | ||||
|
Couldn't understand them as there was too much noise in the background in the call center
|
14% (69) | 22% (114) | 53% (270) | 11% (54) | ||||
|
Couldn't understand their explanation (too technical, didn't understand the words they used)
|
13% (65) | 20% (103) | 55% (280) | 12% (59) | ||||
|
Found them arrogant
|
12% (63) | 19% (95) | 55% (278) | 14% (71) | ||||
5.
5.
Why were you calling into a call center? Changing a service
36%
•
185 votes
Ordering a product
22%
•
112 votes
Trouble shooting technology
38%
•
193 votes
Other (please specify)
14%
•
72 votes
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