Results: Call Center Assistance - Can I help you?
Published on 03/27/2020
QUESTIONS
GO to COMMENTS
Comments
1.
1.
Have you spoken with a call center representative in the last six months? Yes
34%
507 votes
No
66%
995 votes
2.
2.
Did they resolve your issue? Yes
65%
328 votes
Partially
21%
106 votes
No
14%
73 votes
3.
3.
How would you rate your call center experience? Excellent
27%
135 votes
Very good
30%
154 votes
Okay
27%
139 votes
Poor
8%
42 votes
Very poor
7%
37 votes
4.
4.
Did you experience any of the following issues during you conversation? | Big issue | Sort of an issue | Not an Issue | NA | |||||
|---|---|---|---|---|---|---|---|---|
|
Waited too long
|
32%
|
(163)
|
34%
|
(173)
|
30%
|
(150)
|
4%
|
(21)
|
|
Couldn't understand what they were saying because of their accent
|
28%
|
(140)
|
28%
|
(143)
|
36%
|
(184)
|
8%
|
(40)
|
|
Couldn't understand them as they were speaking too fast
|
18%
|
(93)
|
22%
|
(110)
|
51%
|
(260)
|
9%
|
(44)
|
|
Couldn't understand them as there was too much noise in the background in the call center
|
14%
|
(69)
|
22%
|
(114)
|
53%
|
(270)
|
11%
|
(54)
|
|
Couldn't understand their explanation (too technical, didn't understand the words they used)
|
13%
|
(65)
|
20%
|
(103)
|
55%
|
(280)
|
12%
|
(59)
|
|
Found them arrogant
|
12%
|
(63)
|
19%
|
(95)
|
55%
|
(278)
|
14%
|
(71)
|
5.
5.
Why were you calling into a call center? Changing a service
36%
185 votes
Ordering a product
22%
112 votes
Trouble shooting technology
38%
193 votes
Other (please specify)
14%
72 votes
COMMENTS
