Results for - Call Center Assistance - Can I help you?

1,502 voters participated in this survey

1. Have you spoken with a call center representative in the last six months?

Yes
34%
507 votes
No
66%
995 votes

2. Did they resolve your issue?

Yes
65%
328 votes
Partially
21%
106 votes
No
14%
73 votes

3. How would you rate your call center experience?

Excellent
27%
135 votes
Very good
30%
154 votes
Okay
27%
139 votes
Poor
8%
42 votes
Very poor
7%
37 votes

4. Did you experience any of the following issues during you conversation?

Big issue Sort of an issue Not an Issue NA
Waited too long 32% (163) 34% (173) 30% (150) 4% (21)
Couldn't understand what they were saying because of their accent 28% (140) 28% (143) 36% (184) 8% (40)
Couldn't understand them as they were speaking too fast 18% (93) 22% (110) 51% (260) 9% (44)
Couldn't understand them as there was too much noise in the background in the call center 14% (69) 22% (114) 53% (270) 11% (54)
Couldn't understand their explanation (too technical, didn't understand the words they used) 13% (65) 20% (103) 55% (280) 12% (59)
Found them arrogant 12% (63) 19% (95) 55% (278) 14% (71)

5. Why were you calling into a call center?

Changing a service
36%
185 votes
Ordering a product
22%
112 votes
Trouble shooting technology
38%
193 votes
Other (please specify)
14%
72 votes
05/29/2020 Business 1502 15 By: Tellwut

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By: Tellwut