Results: Checking Out Self-checkout
Published on 01/30/2023
QUESTIONS
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Comments
1.
1.
Do you use self-checkout when shopping? Yes, often
29%
676 votes
Sometimes
42%
965 votes
No, not anymore
5%
112 votes
Never
18%
408 votes
I don't have that option.
1%
27 votes
N/A
5%
112 votes
2.
2.
If you don't use self-checkout, why not? Please choose all the apply. I DO use self-checkout.
28%
638 votes
I don't have that option where I shop.
4%
97 votes
I have physical limitations.
5%
107 votes
I don't know how to do self-checkout.
5%
123 votes
I resent that self-checkout costs employees their jobs.
23%
537 votes
I can't stand listening to the repetitive alerts, like, "Please place item in the bag".
10%
235 votes
I don't want to do all the work.
14%
331 votes
I enjoy waiting in line for 10 minutes or more. to get service from a cashier.
6%
141 votes
N/A
31%
702 votes
There are frequently problems with the system.
14%
320 votes
3.
3.
Do you think it's unreasonable for a store to have only one cashier working at times like Senior Discount Day when there will be more shoppers avoiding self-checkout because of physical limitations? Please select all that apply. No, it's fine.
7%
156 votes
I'm indifferent.
10%
232 votes
It's unfair and stressful for the cashier to deal with that much pressure.
39%
886 votes
It's unfair for customers to have a longer wait that can be anticipated and avoided.
39%
893 votes
It's understandable, the store is short-staffed.
8%
175 votes
It's unreasonable, management is just trying to cut payroll at the expense of good customer service.
34%
773 votes
N/A
13%
299 votes
COMMENTS