Results for - Expected customer service
1,791 voters participated in this survey
1. When you enter a store, large or small, do you expect to be greeted and/or acknowledged by someone?
2. this time of year is very busy, stores are bustling with customers. Do you expect to have assistance navigating your way around stores or do you like to browse and find your way on your own?
3. I work in retail (large store), and increasingly am experiencing customers either phoning the store asking that you find the items they want and have them waiting for them at the Service/checkout area, because they just simply don't have time. Would you ever do that?
4. Referring back to the third question, some customers have become extremely demanding in expecting this sort of personal service. Yet some stores that you enter - do not seem to have associates floating around the store to assist customers - they are simply doing tasks. There seems to be a wide range of shoppers expectations. What do you expect?
I expect personal service. I am spending my money,
I like to browse and shop on my own.
I will ask for help if I cannot locate what I am looking for.
I expect that I can call a store with a list of items I want and tell me if they have them in stock.
I expect that I can call a store and have them gather the items I want and have them waiting for me at customer service so that I can simply stop by and take my items to the checkout.
I expect not to be made to wait for service or to checkout no matter what time of year.
I plan when I shop taking into consideration busy times of year and avoid the busiest times.
My time is more important, if a store wants my money, I expect them to have the personal service I want, the products I want in stock, be able to pricematch and not make me wait at any point.
I understand retail associates are not highly paid and I appreciate their assistance but understand they are one person and can assist one person at a time. It is not their fault that the stores are so busy this time of year.
11/24/2015 Business 1791 35 By: mchandi