Results: Expected customer service
Published on 11/23/2015
QUESTIONS
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Comments
1.
1.
When you enter a store, large or small, do you expect to be greeted and/or acknowledged by someone? Yes
24%
436 votes
No
59%
1048 votes
Undecided
11%
190 votes
Not Applicable
7%
117 votes
2.
2.
this time of year is very busy, stores are bustling with customers. Do you expect to have assistance navigating your way around stores or do you like to browse and find your way on your own? Yes
36%
638 votes
No
32%
580 votes
Undecided
17%
310 votes
Not Applicable
15%
263 votes
3.
3.
I work in retail (large store), and increasingly am experiencing customers either phoning the store asking that you find the items they want and have them waiting for them at the Service/checkout area, because they just simply don't have time. Would you ever do that? Yes
18%
320 votes
No
55%
988 votes
Undecided
16%
293 votes
Not Applicable
11%
190 votes
4.
4.
Referring back to the third question, some customers have become extremely demanding in expecting this sort of personal service. Yet some stores that you enter - do not seem to have associates floating around the store to assist customers - they are simply doing tasks. There seems to be a wide range of shoppers expectations. What do you expect? I expect personal service. I am spending my money,
7%
118 votes
I like to browse and shop on my own.
57%
1029 votes
I will ask for help if I cannot locate what I am looking for.
51%
914 votes
I expect that I can call a store with a list of items I want and tell me if they have them in stock.
11%
204 votes
I expect that I can call a store and have them gather the items I want and have them waiting for me at customer service so that I can simply stop by and take my items to the checkout.
4%
72 votes
I expect not to be made to wait for service or to checkout no matter what time of year.
6%
105 votes
I plan when I shop taking into consideration busy times of year and avoid the busiest times.
22%
386 votes
My time is more important, if a store wants my money, I expect them to have the personal service I want, the products I want in stock, be able to pricematch and not make me wait at any point.
4%
75 votes
I understand retail associates are not highly paid and I appreciate their assistance but understand they are one person and can assist one person at a time. It is not their fault that the stores are so busy this time of year.
28%
509 votes
Not Applicable
14%
253 votes
COMMENTS