Results for - Customers Sue Starbucks

2,448 voters participated in this survey

A class action lawsuit has been filed against Starbucks and alleges that baristas are under-filling lattes by about 25 percent. The suit claims that Starbucks has been cheating customers out of full-size lattes since 2009 in order to save money on milk. The suit states, “By underfilling its lattes, thereby shortchanging its customers, Starbucks has saved countless millions of dollars in the cost of goods sold and was unjustly enriched by taking payment for more product than it delivers.

Are you familiar with this news story?

1. Are you familiar with this news story?

Yes, I am familiar with this news story
16%
397 votes
No, I am not familiar with this news story
76%
1,860 votes
N.A
8%
190 votes

2. Do you purchase beverages from Starbucks?

Yes, I purchase beverages from Starbucks
34%
821 votes
No, I do not purchase beverages from Starbucks
54%
1,319 votes
Not sure
2%
50 votes
N/A
10%
257 votes

3. How often do you go to Starbucks?

Once a day
2%
52 votes
Once a week
5%
119 votes
A few times a week
5%
119 votes
A few times a month
9%
222 votes
Every couple of months
8%
206 votes
A couple of times a year
14%
338 votes
N/A
55%
1,353 votes
Other (please specify)
2%
38 votes

4. If you purchase lattes from Starbucks, have you ever noticed that they were under-fllled?

Yes, I have noticed my cup was underfilled
10%
252 votes
No, my cup has not been underfilled
14%
336 votes
Not sure
14%
332 votes
N/A
62%
1,527 votes

5. Do you think other companies underfill or provide less food/products in order to save money?

Yes, I think other companies underfill or provide less food/products in order to save money
44%
1,081 votes
No, I do not think other companies underfill or provide less food/products in order to save mone
10%
234 votes
Not sure
24%
598 votes
N/A
22%
534 votes

6. Has this new story made you less likely to go to Starbucks in the future?

Yes, I will reconsider going to Starbucks in the future
16%
392 votes
No, I will continue to go to Starbucks
19%
468 votes
Not sure
14%
350 votes
N.A
51%
1,237 votes
03/21/2016 Business 2448 59 By: Tellwut

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By: Tellwut