Results: Customer Service
Published on 09/10/2012
QUESTIONS
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Comments
1.
1.
When you are in store or restaurant, do you expect to be addressed when you walk in the door? Yes
33%
182 votes
No
46%
252 votes
Undecided
17%
95 votes
Not Applicable
3%
16 votes
2.
2.
Does it annoy you when sales clerks greet you immediately upon entering a store? Big time
27%
147 votes
No, I think it's nice to be greeted at the door.
40%
218 votes
Depends on my mood
28%
151 votes
N/A
5%
29 votes
3.
3.
Should rude or unfriendly staff members be fired even if they are good at the rest of their jobs? Yes, there is never an excuse for being rude.
35%
193 votes
No, if they are doing their job that is all that matters.
13%
72 votes
Depends on if they are driving customers away or not.
39%
215 votes
Don't know
6%
35 votes
N/A
6%
30 votes
4.
4.
Do you understand why companies keep cutting customer service by having less employess that have to perform more tasks? Yes, they have to in order to keep expenses down.
25%
137 votes
I understand, but you have to be fair to the employees as well.
39%
213 votes
Large corporations should pay their employees better and they would get better employees.
23%
126 votes
N/A
13%
69 votes
5.
5.
Do you think corporations such as large retailers and chain restaurants are over-working their employees? Yes
45%
246 votes
No
23%
125 votes
Undecided
23%
128 votes
Not Applicable
8%
46 votes
6.
6.
Based on your personal knowledge, do you believe customer service personnel should be paid more than minimum wage? Yes, they deserve to be paid more.
49%
268 votes
No, it's better to pay them minimum wage and keep costs as low as possible.
10%
52 votes
It depends on the employee's job performance.
25%
134 votes
I don't know.
8%
41 votes
N/A
9%
50 votes
7.
7.
Do you think that if sales clerks and restaurant employees were paid more they would be friendlier? Yes.
51%
279 votes
No.
35%
190 votes
I don't care if they are friendly as long as it doesn't cost me more money.
14%
76 votes
8.
8.
Do you believe the saying, "It's hard to find good help", or do you think that you can't get decent help if you don't want to pay them well? Yes.
38%
205 votes
No.
19%
104 votes
I think you get what you pay for-pay better, better quality of employee.
38%
209 votes
I don't care about the quality of help at stores and restaurants as long as it doesn't affect me.
9%
51 votes
COMMENTS