Results: Motivating the least motivated
Published on 09/22/2018
(Source: Linkedin)
People who work on the frontlines — like cashiers and sales associates — often drive customer experiences but tend to rank lowest in motivation among workers, reports the Harvard Business Review. To find out how to motivate employees, a recent experiment altered the operations of four stores in a national retail chain to optimize play, purpose and potential. Significant increases in performance were observed after eight months, compared to stores that didn’t change their operations. The results came as a result of four major changes:
- Reducing economic and emotional pressure
- Encouraging experimentation
- Creating a sense of purpose
- Manage apprenticeship
QUESTIONS
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Comments
1.
1.
Reducing economic and emotional pressure: this seems to be a basic to keep anyone motivated, but many companies tend to ignore it. It is hard to keep anyone's attention focused in good performance when they don't feel valued and can not cover their basic needs. Does the company you work for care for reducing economic and emotional pressure?
Yes
15%
228 votes
No
27%
404 votes
Not Applicable
63%
936 votes
2.
2.
Encouraging experimentation: it is very unusual to get people motivated when their routine is so predictable and boring that they struggle to come to work. Most people tend to think about something else instead of paying attention to what they are doing when this happens, and anxiously wait for the time to go back home. Does your work offer you new chances of experimentation, breaking your routine, learning new skills or getting creative? Yes
19%
283 votes
No
23%
350 votes
Not Applicable
63%
935 votes
3.
3.
Creating a sense of purpose: it is not unusual to see people that don't have a sense of purpose at work. They don't feel appreciated or needed. Recognition is not one of the main things their bosses consider. Does your company make sure you feel appreciated, that your input is valuable for the company? Yes
21%
312 votes
No
21%
313 votes
Not Applicable
63%
943 votes
4.
4.
Manage apprenticeship. According to Wikipedia, an apprenticeship is a system of training a new generation of practitioners of a trade or profession with on-the-job training and often some accompanying study (classroom work and reading). When employees are given the responsibility to train new staff as a recognition of their good practices and knowledge, they feel valuable for the company and it encourages a better relationship between the newcomers and their trainers. Do you help training new employees in your company? Yes
21%
319 votes
No
20%
292 votes
Not Applicable
64%
957 votes
COMMENTS