Results: Customer Satisfaction Surveys from Banks
1.
1.
Has your primary bank ever called you to conduct a customer satisfaction survey? Yes
23%
•
464 votes
No
66%
•
1327 votes
N/A
10%
•
209 votes
2.
2.
Have you ever agreed to complete the survey over the telephone? Yes
24%
•
480 votes
No
30%
•
595 votes
N/A
46%
•
925 votes
3.
3.
If you agreed, did the survey take longer than you thought? Yes
14%
•
271 votes
No
18%
•
364 votes
N/A
68%
•
1365 votes
4.
4.
If your bank offered you a cash incentive, would you be more likely to complete the telephone survey? Yes
52%
•
1044 votes
No
11%
•
224 votes
Undecided
10%
•
195 votes
N/A
27%
•
537 votes
5.
5.
Should banks be allowed to contact customers as often as they want to conduct customer satisfaction surveys? Yes
20%
•
398 votes
No
38%
•
759 votes
Undecided
22%
•
442 votes
N/A
20%
•
401 votes
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