Results: "ILLEGITIMATELY SPEAKING"
THIS POLL EXPLORES ISSUES WITH UNRELIABLE THIRD-PARTY SURVEY SUPPLIERS AND MEMBER FRUSTRATION.
****THIS DOES NOT TARGET TELLWUT SPECIFICALLY, BUT APPLIES TO SURVEY SITES GENERALLY. TELLWUT SUPPORT MAINTAINS AN OPEN-DOOR POLICY AND ALWAYS SUPPORTS ITS MEMBERS..***
1.
1.
HAVE YOU EXPERIENCED MAJOR DISQUALIFICATIONS OR ISSUES WITH THIRD-PARTY SURVEY SUPPLIERS ON THIS SITE? YES
28%
•
268 votes
SOMETIMES
36%
•
349 votes
NO
20%
•
197 votes
N/A - I'D RATHER NOT SAY
16%
•
150 votes
2.
2.
WHAT, IF ANY, MAY BE THE BIGGEST ISSUE WITH THIRD-PARTY SURVEY SUPPLIERS? (PLEASE SELECT ALL THAT APPLY) DISQUALIFICATION AFTER COMPLETING MOST/ALL OF THE SURVEY
55%
•
529 votes
SCREENED OUT WITHOUT RECEIVING REWARD
33%
•
321 votes
SURVEY FREEZE OR GLITCH PREVENTING RETURN FOR CREDIT/SURVEY ID
28%
•
272 votes
UNCLEAR/MISLEADING SURVEY INSTRUCTIONS
9%
•
87 votes
SURVEY TAKES MUCH LONGER THAN THE INITIAL POSTED TIME
37%
•
355 votes
OTHER - I WILL SHARE IN THE COMMENTS
1%
•
8 votes
NONE - I HAVE NO ISSUES WITH SUPPLIERS
7%
•
69 votes
N/A - I'D RATHER NOT SAY
15%
•
148 votes
ALL OF THE ABOVE
18%
•
173 votes
3.
3.
HOW OFTEN DO YOU EXPERIENCE A BAD SURVEY SUPPLIER EXPERIENCE? ALMOST DAILY
15%
•
144 votes
A FEW TIMES A WEEK
39%
•
372 votes
RARELY
23%
•
219 votes
NEVER
5%
•
45 votes
OTHER - I WILL SHARE IN THE COMMENTS
2%
•
16 votes
N/A - I'D RATHER NOT SAY
17%
•
168 votes
4.
4.
DO YOU FEEL MISLED INTO COMPLETING SURVEYS THAT TAKE MUCH LONGER THAN ORIGINALLY STATED? YES, NOW MORE THAN EVER
35%
•
337 votes
YES, SOMETIMES
37%
•
358 votes
RARELY
7%
•
63 votes
NO, I NEVER
5%
•
44 votes
OTHER - I WILL SHARE IN THE COMMENTS
1%
•
11 votes
N/A - I'D RATHER NOT SAY
16%
•
151 votes
5.
5.
WHAT ACTION SHOULD BE TAKEN TO PREVENT THIRD-PARTY SUPPLIERS FROM CONTINUING UNFAIR PRACTICES TOWARDS MEMBERS IN GOOD STANDING? (PLEASE SELECT ALL THAT APPLY) REPORT SUPPLIERS TO SITE SUPPORT SO ISSUES CAN BE HANDLED AND FIXED IN A TIMELY MANNER
28%
•
270 votes
SUPPORT CAN MONITOR SUPPLIERS CLOSELY TO ENSURE OPEN, HONEST AND TRANSPARENT POSTING BY SUPPLIERS
23%
•
217 votes
IMPLEMENT STRICT RULES AND/OR BANNING ALL GUILTY SUPPLIERS
19%
•
180 votes
ENFORCE A "3-STRIKES" RULE TO BAN/BLOCK SUPPLIERS WHO ARE FLAGGED THREE TIMES
20%
•
196 votes
ENSURE SITE SUPPORT ACTIVELY BACKS MEMBERS IN GOOD STANDING AND DOES NOT TOLERATE UNFAIR PRACTICES
16%
•
151 votes
ALL OF THE ABOVE
29%
•
283 votes
OTHER - I WILL SHARE IN THE COMMENTS
1%
•
12 votes
N/A - I'D RATHER NOT SAY
23%
•
223 votes
6.
6.
Admin note: We already use a number of strategies to address these issues, including providing full or partial points when appropriate, banning bad actors, and reporting problems directly to our survey suppliers. Unfortunately, this is a broader industry issue that occurs across virtually all suppliers. If we stopped working with every supplier that had these types of issues, we would have very few options left, if any. Suppliers also generally have the final say when it comes to outcomes. Please continue to report any issues to Support. We review these cases and do our best to resolve them whenever possible. In general do you enjoy taking external surveys?
Yes
68%
•
657 votes
No
13%
•
122 votes
Not Applicable
19%
•
185 votes
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