WestJet Took Over Sunwing

1. Have you ever travelled with either WestJet or Sunwing?

I've travelled with Sunwing

I've travelled with WestJet

I've travelled with both

I've travelled with neither.

2. Have you ever pre-paid to get the seat you wanted on a flight?

Yes

No

Not Applicable

3. I have a trip booked, it's a Sunwing Vacation using a WestJet plane. Every communication I've received says to book seats through Sunwing. I did, paid almost $400 for particular seats. Only to end up the day of the flight in totally different seats, much worse seats. WestJet says take it up with Sunwing, Sunwing says take it up with WestJet. Has anything like this ever happened to you?

Yes

No

Not applicable

Other (please specify)

4. I've now spent over an hour on hold with WestJet to get told to call Sunwing. Now I'm on hold with Sunwing. Ever been kept on hold with an airline for an ungodly amount of time? I'll bet you have.

Yes

No