Results: ebay Issues
I frequently use ebay for my shopping and getting good deals on used items. Recently, I've been having problems. I'm interested to see who else uses this website and what their experience was.
1.
1.
Do you use ebay?
Yes, I use ebay.
30%
•
663 votes
No, I don't use ebay.
44%
•
971 votes
I used to use ebay, but not anymore.
22%
•
481 votes
I've never heard of ebay.
3%
•
77 votes
Other (please specify)
1%
•
33 votes
| Other Answers | Percentage | Votes |
| 0.72% | 16 | |
| My husband uses ebay all the time but not happy with the company | 0.04% | 1 |
| not much | 0.04% | 1 |
| occasionally | 0.04% | 1 |
| I use to use Ebay a lot, but not in the last 5 or so years | 0.04% | 1 |
| sometimes, not very often | 0.04% | 1 |
| I use ebay once in while I used to pay with paypal but I think they may have changed their rules I am an amazon user for most items . | 0.04% | 1 |
| use it seldom | 0.04% | 1 |
| NA | 0.04% | 1 |
| Hubby does | 0.04% | 1 |
| Sometimes | 0.04% | 1 |
| very seldom | 0.04% | 1 |
| Every so often | 0.04% | 1 |
| I Try to never use Ebay but sometimes can't find what I need anywhere else. | 0.04% | 1 |
| I rarely use it but I do if I can find a better price than elsewhere, | 0.04% | 1 |
| I use but not often | 0.04% | 1 |
| Maybe once a year. It's like all mega stores, too much stuff, too difficult to find what you need/want! | 0.04% | 1 |
| Very Occasionally. | 0.04% | 1 |
2.
2.
If you used ebay, did you like it? Yes
28%
•
613 votes
No
8%
•
170 votes
It was 50/50. Some good and some bad.
23%
•
516 votes
Not Applicable
42%
•
926 votes
3.
3.
Recently, on my ebay account, I noticed that items I NEVER looked at before were showing up on my recently viewed list. Has this ever happened to you? Yes
10%
•
232 votes
No
39%
•
860 votes
Not Applicable
51%
•
1133 votes
4.
4.
I also noticed there were several searches I NEVER looked up showing up in my ebay account search history. Did this ever happen to you? Yes
8%
•
183 votes
No
41%
•
914 votes
Not Applicable
51%
•
1128 votes
5.
5.
The ebay website says if your account has suspicious activity to change your password immediately, which is what I did. I also verified my phone number. I then cleared my recently viewed list. BUT then more things I NEVER looked at showed up a few hours later! This happened over the course of a little over a week. Nothing was out of the ordinary on my ebay account EXCEPT those two things. (no weird purchases, address changes, etc.) Do you think my account is hacked or is it an ebay system glitch/issue on their end? Your account is hacked.
10%
•
224 votes
It's a system glitch/issue on ebay's end.
10%
•
225 votes
This has happened to me and I think it's just a harmless glitch.
3%
•
67 votes
I don't know
33%
•
730 votes
Not Applicable
35%
•
781 votes
This happened to me and my account was hacked.
3%
•
64 votes
I think you should delete your ebay account.
5%
•
111 votes
Other (please specify)
1%
•
23 votes
| Other Answers | Percentage | Votes |
| 0.35% | 5 | |
| possibly your computer has been hijacked | 0.07% | 1 |
| I think eBay just wants customers to look at other items you might like. | 0.07% | 1 |
| I think eBay is using an algorithm that shows things on your feed that it thinks you might want to/be persuaded to buy. | 0.07% | 1 |
| I think you should call Ebay and tell them what's been happening. You can email them. I think the link is at the bottom of the pages. I haven't had to contact them lately but I always got right thru to a human. Look up the cust. service # | 0.07% | 1 |
| It's their advertising, to throw a few things in... | 0.07% | 1 |
| Contact eBay ASAP! | 0.07% | 1 |
| If your account is not hacked (check this by using your malware, virus programs) then I would check their privacy and cookies policies. You’d be surprised by tracking etc. & + in your account feed based on your account activity. Think Google analytic | 0.07% | 1 |
| It's probably fine, they just want you to look at their suggested stuff. | 0.07% | 1 |
| Could someone else who has access to your computer in your home be doing searches? | 0.07% | 1 |
| eBay is sending you their picks | 0.07% | 1 |
| i think its the cookies you leave behind a form of your IP identity | 0.07% | 1 |
| Contact ebay to have it addresses checked for the searches． just for sound mind． | 0.07% | 1 |
| forget E-Bay | 0.07% | 1 |
| ebay uses trackers, suggests possible associated items, it's their version of ads! | 0.07% | 1 |
| contact ebay | 0.07% | 1 |
| This is probably AI generated content similar to Amazon suggestions | 0.07% | 1 |
| You've been hacked, delete immediately | 0.07% | 1 |
| there is an algorithm that links what you look at to other things you might like - it isn't accurate | 0.07% | 1 |
6.
6.
I tried to see if ebay had a way to contact customer service or get help for this issue. All I could find was a useless robot chat bot, and, after a LOT of searching, a phone number to call. I think the AI robot chat is trash because it only gives the same answers to questions you find in the FAQ section on the website and cannot help you with questions like a real human can. I find all this annoying, as I would much rather be able to email ebay for help. What are your thoughts on customer service, and what types, websites (like ebay) should offer?
I think they should have an email to contact.
26%
•
582 votes
I like being able to contact them by a phone number.
28%
•
617 votes
I like the AI robot chat customer service option.
5%
•
109 votes
They should at least have an email and a phone number.
29%
•
639 votes
Other (please specify)
1%
•
17 votes
Not Applicable
36%
•
790 votes
They should have all of the above mentioned options.
16%
•
363 votes
| Other Answers | Percentage | Votes |
| 0.21% | 5 | |
| Email is fine for single questions that don't need an immediate answer, but nothing beats talking to a trained person. | 0.04% | 1 |
| AI is junk, same as customer "no service" | 0.04% | 1 |
| Always treat your live phone reps well, they put up with a LOT | 0.04% | 1 |
| they have a phone number if you go to Help and say you need further assistance | 0.04% | 1 |
| They should have a living person that one can speak with on a telephone call. | 0.04% | 1 |
| I’ve had no problems contacting eBay by phone (866) 643-1587 | 0.04% | 1 |
| We use the Ebay.com app we use it at least once a month | 0.04% | 1 |
| a form to fill out online so they contact you back could be a good replacement for an email | 0.04% | 1 |
| hire a lot more people to help | 0.04% | 1 |
| They should have a chat option with a real person on the other end. | 0.04% | 1 |
| never needed to use customer service | 0.04% | 1 |
| Ebay is one of the worst! I too had a problem a number of years ago, and wanted to speak with someone! It was almost impossible to find a phone number! They do not want to deal with their customers it seems! | 0.04% | 1 |
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