Results: Seattle woman who returned Costco couch after 2.5 years goes viral, sparks ethics debate
Published on 02/22/2024
A Seattle woman has gone viral after she said she tested Costco's liberal return policy by taking back a couch she had for two and a half years. "I just didn't like it anymore. We just don't like the color anymore," Jackie Nguyen said in a TikTok video that's been viewed nearly 3 million times since it was posted on Jan. 23, 2024.
QUESTIONS
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Comments
1.
1.
Is it okay to return something after that amount of time using it? Yes
8%
168 votes
No
79%
1652 votes
Undecided
13%
280 votes
2.
2.
I read that she said there was nothing wrong with the couch, they just didn't like it anymore so they returned it. So it's not like the couch didn't last, they just decided they didn't want it anymore. Who thinks it's moral and ethically ok to return something after using it for 2.5 years? Yes
8%
178 votes
No
78%
1645 votes
Undecided
13%
277 votes
3.
3.
Since Jackie Nguyen knew the day she bought the couch, she said the Costco employee was able to look up the purchase and refund her for the full amount, which at the time, was $900. The couch now sells for $1,500. She said, "they gave us our refund, full refund to our card." Can you believe Costco refunding full amount? Yes
20%
425 votes
No
63%
1324 votes
Undecided
17%
351 votes
4.
4.
Even for stuff like furniture should Costco have a limited return policy window? Yes
73%
1537 votes
No
10%
208 votes
Undecided
17%
355 votes
5.
5.
This is what I pictured her couch looked like, do you agree (lol)?
Yes
36%
757 votes
No
19%
403 votes
Not Applicable
13%
270 votes
Undecided
32%
670 votes
COMMENTS