Results: AIBOT: TAKE IT OR LEAVE IT?
THIS POLL FOCUSES ON COMPANIES THAT ARE REPLACING HUMAN SUPPORT EMAILS WITH AUTOMATED TICKETING SYSTEMS.
Admin note: Please note Tellwut is NOT using automated or AI ticketing, we are using regular human support to reply to members
1.
1.
WHAT, MAY BE THE BIGGEST FRUSTRATION WITH AUTOMATED CUSTOMER SUPPORT? GETTING ANSWERS THAT DO NOT APPLY TO MY ISSUE
23%
•
370 votes
BEING UNABLE TO REACH AN ACTUAL PERSON
46%
•
739 votes
SLOW RESPONSE TIMES DESPITE THE AUTOMATION
4%
•
70 votes
NONE, I HAVEN'T HAD ANY MAJOR ISSUES
6%
•
102 votes
OTHER - I WILL SAY IN THE COMMENTS
2%
•
24 votes
N/A - I'D RATHER NOT SAY
18%
•
295 votes
2.
2.
HUMAN SUPPORT VS. AUTOMATED, HONESTLY WHICH DO YOU PREFER? HUMAN SUPPORT
65%
•
1041 votes
AUTOMATED SUPPORT
4%
•
70 votes
BOTH...AS LONG AS THEY HELP ME, I REALLY DON'T CARE
13%
•
201 votes
N/A - I'D RATHER NOT SAY
18%
•
288 votes
3.
3.
HAVE YOU EVER...BOYCOTTED ANY COMPANY/COMPANIES DUE TO THIS PARTICULAR REASON? YES, I HAVE BOYCOTTED AND AVOIDED COMPANIES FOR THIS REASON
16%
•
252 votes
NO, IT DOES NOT AFFECT MY DECISION AT ALL
25%
•
407 votes
POSSIBLY, IF IT FAILS TO SOLVE MY ISSUES IN A TIMELY FASHION AND/OR FAILS TO WORK, GIVING IRRELEVANT RESPONSES
31%
•
499 votes
OTHER - I WILL SHARE IN THE COMMENTS
2%
•
29 votes
N/A - I'D RATHER NOT SAY
26%
•
413 votes
4.
4.
AUTOMATED TICKET SYSTEMS, LOVE THEM OR LEAVE THEM? LOVE THEM
5%
•
87 votes
LEAVE THEM
41%
•
655 votes
UNDECIDED
31%
•
496 votes
N/A - I'D RATHER NOT SAY
23%
•
362 votes
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