Results: AIBOT: TAKE IT OR LEAVE IT?
THIS POLL FOCUSES ON COMPANIES THAT ARE REPLACING HUMAN SUPPORT EMAILS WITH AUTOMATED TICKETING SYSTEMS.
Admin note: Please note Tellwut is NOT using automated or AI ticketing, we are using regular human support to reply to members
1.
1.
WHAT, MAY BE THE BIGGEST FRUSTRATION WITH AUTOMATED CUSTOMER SUPPORT? GETTING ANSWERS THAT DO NOT APPLY TO MY ISSUE
21%
•
206 votes
BEING UNABLE TO REACH AN ACTUAL PERSON
46%
•
440 votes
SLOW RESPONSE TIMES DESPITE THE AUTOMATION
4%
•
43 votes
NONE, I HAVEN'T HAD ANY MAJOR ISSUES
6%
•
61 votes
OTHER - I WILL SAY IN THE COMMENTS
2%
•
15 votes
N/A - I'D RATHER NOT SAY
20%
•
195 votes
2.
2.
HUMAN SUPPORT VS. AUTOMATED, HONESTLY WHICH DO YOU PREFER? HUMAN SUPPORT
62%
•
593 votes
AUTOMATED SUPPORT
5%
•
44 votes
BOTH...AS LONG AS THEY HELP ME, I REALLY DON'T CARE
13%
•
129 votes
N/A - I'D RATHER NOT SAY
20%
•
194 votes
3.
3.
HAVE YOU EVER...BOYCOTTED ANY COMPANY/COMPANIES DUE TO THIS PARTICULAR REASON? YES, I HAVE BOYCOTTED AND AVOIDED COMPANIES FOR THIS REASON
15%
•
147 votes
NO, IT DOES NOT AFFECT MY DECISION AT ALL
24%
•
228 votes
POSSIBLY, IF IT FAILS TO SOLVE MY ISSUES IN A TIMELY FASHION AND/OR FAILS TO WORK, GIVING IRRELEVANT RESPONSES
32%
•
309 votes
OTHER - I WILL SHARE IN THE COMMENTS
2%
•
19 votes
N/A - I'D RATHER NOT SAY
27%
•
257 votes
4.
4.
AUTOMATED TICKET SYSTEMS, LOVE THEM OR LEAVE THEM? LOVE THEM
6%
•
55 votes
LEAVE THEM
39%
•
372 votes
UNDECIDED
31%
•
299 votes
N/A - I'D RATHER NOT SAY
24%
•
234 votes
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