Just a reminder, you now have access to your full 30-day history, where survey IDs and statuses can be found. Please provide the Survey ID to us when writing in so we can ensure we are looking into the correct survey. If you cannot provide it, please contact us right after the issue happens so we can match the time you wrote in to the survey you were taking. To view this page, click your account box in the upper right corner, then select Transactions.

Have you checked your transactions page yet?