Results: Do you want good customer service? Then, be a good customer. While I agree that customer service reps can be all over the map, can you agree that customers bear some of the responsibility?
Published on 05/05/2018
As someone who is on both sides of the counter, I have some insights. Check off what you agree with.
QUESTIONS
GO to COMMENTS
Comments
1.
1.
Do you conduct phone calls while shopping? Yes
22%
366 votes
No
73%
1195 votes
Not Applicable
11%
176 votes
2.
2.
If yes, do you end or pause the call while you're completing your sales transaction? Yes
22%
355 votes
No
9%
149 votes
Not Applicable
75%
1233 votes
3.
3.
Do you think it's rude to the server that your attention is on your phone, rather than the service you're receiving? Yes
71%
1158 votes
No
8%
139 votes
Not Applicable
27%
440 votes
4.
4.
Is your call so important that you can't pause, and take a minute for social niceties? Yes
9%
143 votes
No
33%
534 votes
N/A
65%
1060 votes
5.
5.
I have had so many subsequent customers exclaim about the rudeness. Do you agree it's rude to conduct a conversation while you should be interacting with the server? Yes
83%
1353 votes
No
23%
384 votes
COMMENTS