Results: Canadian Airlines Survey
Published on 03/18/2023
QUESTIONS
GO to COMMENTS
Comments
1.
1.
How many times have you flown in the past 12 months? 1
10%
207 votes
2
8%
176 votes
3
4%
77 votes
4
3%
58 votes
5+
2%
52 votes
Not Applicable
73%
1530 votes
2.
2.
What was the purpose of your most recent trip? Business
3%
59 votes
Leisure
25%
516 votes
Both
4%
87 votes
Not Applicable
68%
1438 votes
3.
3.
Your Favourite Canadian Airline? Air Canada
12%
259 votes
West Jet
9%
183 votes
Flair Airlines
1%
28 votes
Air Transat
3%
55 votes
Lynx Air
0%
7 votes
Not Applicable
74%
1544 votes
Porter Airlines
1%
24 votes
4.
4.
Please indicate the cabin class you usually fly when travelling. First Class
4%
77 votes
Business Class
6%
123 votes
Economy Class
39%
828 votes
Not Applicable
51%
1072 votes
5.
5.
Do you typically purchase your plane tickets directly from an airline or, through an online travel discount. Directly from the airline
28%
591 votes
Through an online travel discount site
18%
373 votes
Not Applicable
54%
1136 votes
6.
6.
How often do you pay an additional fee to choose your own seat on the plane when you fly? Always
6%
117 votes
Most of the time
8%
166 votes
Once in a while
11%
226 votes
Never
24%
496 votes
Not Applicable
52%
1095 votes
7.
7.
Of the airlines you have used, which is your least favourite? Air Canada
7%
145 votes
Westjet
2%
52 votes
Spirit Airlines
5%
108 votes
American Airlines
4%
81 votes
Porter Airlines
1%
20 votes
Delta Air Lines
3%
66 votes
Southwest Airlines
3%
66 votes
JetBlue
2%
46 votes
United Airlines
5%
95 votes
Other (please specify)
2%
34 votes
Not Applicable
66%
1387 votes
8.
8.
How you feel about Inflight services in most Canadian airlines? Good
7%
149 votes
Average
15%
313 votes
Below average
6%
121 votes
Poor
4%
78 votes
Not Applicable
69%
1439 votes
9.
9.
Your experience with Ground services in terms of Ticketing, Baggage handling, Check-in, etc. Good
10%
203 votes
Average
24%
513 votes
Below average
5%
112 votes
Poor
3%
61 votes
Not Applicable
58%
1211 votes
10.
10.
Do you have any Aircraft preference while Booking? Yes
14%
293 votes
No
31%
641 votes
Not Applicable
56%
1166 votes
11.
11.
How is your experience with Flight crew on most Canadian airlines? Excellent
8%
165 votes
Good
20%
428 votes
Poor
3%
59 votes
Bad
1%
18 votes
Not Applicable
68%
1430 votes
12.
12.
Quality of Food and Drinks served in flight? Good
19%
394 votes
Poor
12%
259 votes
Bad
6%
116 votes
Not Applicable
63%
1331 votes
13.
13.
Your views on customer support provided by your airline through call or website? Great
5%
100 votes
Good
12%
255 votes
Satisfactory
11%
241 votes
Poor
7%
140 votes
Not Applicable
65%
1364 votes
14.
14.
Your experience with overall hygeine in Cabin and Washroom? Excellent
6%
125 votes
Good
15%
318 votes
Satisfactory
16%
328 votes
Poor
4%
80 votes
Not Applicable
59%
1249 votes
15.
15.
Will you be taking same Airline again on your next trip? Yes
27%
569 votes
No
10%
201 votes
Not Applicable
63%
1330 votes
16.
16.
Which Canadian Airline has best customer satisfaction in your opinion? Air Canada
10%
211 votes
West Jet
8%
178 votes
Flair Airlines
1%
24 votes
Air Transat
2%
46 votes
Lynx Air
0%
10 votes
Porter
2%
43 votes
Not Applicable
76%
1588 votes
17.
17.
Which Canadian Airline is worst in Customer Satisfaction and overall experience? Air Canada
9%
186 votes
West Jet
3%
57 votes
Flair Airlines
4%
76 votes
Air Transat
2%
41 votes
Lynx Air
1%
13 votes
Porter
1%
21 votes
Not Applicable
81%
1706 votes
COMMENTS