Results: Rideshare Misconceptions.
Published on 02/23/2022
A Bit of Introductory Background:
Uber/Lyft are constantly making changes to their platforms—effecting everything from basic app features, how “bonuses” are offered, and most importantly, to the algorithm that determines how much a rider is charged and subsequently, how much of that the driver actually receives. But the media is not kept “in the loop” and often reports information that has either already changed, or is based solely on the PR campaigns of the tech companies and not the real world data. This has lead to the creation of a global customer base with a serious disparity between what they believe they know about Rideshare services and what is happening in reality—which tremendously benefits the Big Tech shareholders!
This survey attempts to discover what the most common misconceptions are about Uber/Lyft today. It is not necessary to have prior experience with taking an Uber/Lyft to take part—simply choose N/A for the questions you can’t answer. Please be honest—otherwise—what’s the point! And I strongly encourage you to use the “other” option when none of the choices fit, but please include a brief but specific answer also.
Your participation is greatly appreciated!
QUESTIONS
GO to COMMENTS
Comments
1.
1.
How often, ON AVERAGE, do you use Rideshare Services (Uber/Lyft)? All the time! (More than 3 times per week)
2%
46 votes
Every "weekend"—whatever days that may be for you. (1-2 times per week)
2%
37 votes
Frequently. (1-3 times a month)
3%
63 votes
Semi-often (5 - 10 times per year)
3%
77 votes
Occasionally (1-4 times per year)
9%
204 votes
Only on vacation!
7%
158 votes
Never.
75%
1791 votes
Other (please specify)
1%
24 votes
2.
2.
Do you prefer Uber or Lyft? Uber
10%
242 votes
Lyft
5%
111 votes
Whichever is faster or cheaper at the time—No Preference.
12%
289 votes
Other (please specify)
1%
12 votes
Not Applicable
73%
1746 votes
3.
3.
If you stated a preference, why do you prefer that one over the other? Overall
Cheaper0%
Most Popular Answer
3 votes
4.
4.
How often do you tip the driver? Every ride!
16%
372 votes
When I remember
3%
70 votes
Only in special circumstances (driver performs an extra service/fulfills a request)
3%
76 votes
It depends…
5%
127 votes
Not Applicable
68%
1642 votes
Never.
5%
113 votes
5.
5.
If you chose "It depends", or "never", please briefly explain why. Overall
Na0%
Most Popular Answer
3 votes
6.
6.
Do you think the tip is already included in the fare price? Yes
13%
310 votes
No
24%
564 votes
Not Applicable
64%
1526 votes
7.
7.
Do you believe drivers are paid for their time spent driving to your pick-up location, and any time spent waiting for you (at a store, at your house)? Yes
18%
441 votes
No
21%
493 votes
Not Applicable
61%
1466 votes
8.
8.
Would you ask your driver to go through a drive-thru; assuming you believe drivers are paid for their time? Yes
17%
406 votes
No
22%
517 votes
Not Applicable
62%
1477 votes
9.
9.
Do you believe driver shortages are due to fears about Covid? Yes
33%
783 votes
No
16%
372 votes
Not Applicable
52%
1245 votes
10.
10.
How much do you think Lyft keeps from each fare as a commission for Service/Platform fees? More than 75%
10%
231 votes
50 - 75%
30%
726 votes
Less than 50%
45%
1085 votes
Other (please specify)
15%
358 votes
11.
11.
Do you think Uber/Lyft reimburses drivers for gas, maintenance, or mileage? Yes
20%
476 votes
No
80%
1924 votes
12.
12.
Would you be more inclined to tip your driver if you knew that Uber/Lyft were keeping 70% of the fare you paid? Yes
34%
817 votes
No
15%
350 votes
Not Applicable
51%
1233 votes
COMMENTS