Results for - Cell Phone Insurance

1,804 voters participated in this survey

1. Do you currently have a smart phone?

Yes
59%
1,069 votes
No
34%
614 votes
Undecided
2%
41 votes
Not Applicable
4%
80 votes

2. If so, do you pay for insurance for your device?

Yes
14%
258 votes
No
50%
896 votes
Undecided
2%
39 votes
Not Applicable
34%
611 votes

3. If you have insurance on your phone, have you ever had to use it?

Yes, and I was completely satisfied with the outcome.
4%
71 votes
Yes, and I was mostly satisfied with the outcome.
3%
60 votes
Yes, and I was somewhat satisfied with the outcome.
3%
47 votes
Yes, and I was mostly dissatisfied with the outcome.
1%
26 votes
Yes, and I was completely dissatisfied with the outcome.
1%
26 votes
No
14%
256 votes
n/a
73%
1,310 votes
Other (please specify)
0%
8 votes

4. Here's my story - about a month ago my phone received water damage. One week after the incident, it stopped charging. It would stay "alive" as long as you kept it plugged in, but the charge would not go up. I went into Verizon and was told that since it hadn't been 2 years since I got my last phone (even though that phone was paid for and not on an installment plan), I could not get a new one. My two options were to either buy a used/refurbished Verizon phone elsewhere and have them activate it - OR add insurance to my plan, file a claim, pay a deductible, and get a new phone. I decided to go with the second option and added the insurance. The Verizon agent informed me on the way out to make sure I told the insurance company that the incident had happened THAT day, because they wouldn't pay for damages prior to me acquiring insurance. Does this sound like insurance fraud to you?

Yes
47%
852 votes
No
10%
175 votes
Undecided
21%
373 votes
Not Applicable
22%
404 votes

5. Well, that's what it sounded like me. And I felt very uneasy as I thought about it driving home. I then began to Google the insurance company that they signed me up with - Asurion. They have a single star rating on ConsumerAffairs.com and a 2 star rating on Yelp. I read over 100 reviews and maybe only 2 of them were positive. Most stated a myriad of problems, including - the deductible being twice what they were told, the wait time for receiving a replacement being twice what they were told, and receiving a phone that either didn't work or began to stop working shortly after getting it. If you have ever filed a claim with Asurion for a cell phone, what was your experience?

Positive
5%
87 votes
Negative
5%
90 votes
Somewhere in the middle
4%
79 votes
I'm not sure.
7%
125 votes
n/a
79%
1,421 votes
Other (please specify)
0%
2 votes

6. I ended up never filing a claim. It felt wrong. Then my brother-in-law informed me that his father had a barely used Galaxy Note 3 I could have. It's basically brand new. My question is, given the horrible reviews for the insurance company, do I continue paying for phone insurance or do I cancel it?

Keep the insurance
6%
105 votes
Cancel it
48%
864 votes
I'm not sure
19%
350 votes
n/a
27%
485 votes
02/16/2016 Technology 1804 39 By: MamaV1776

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By: MamaV1776